Refund policy

SCREEN SKINZ – REFUND POLICY
Effective Date: 01/01/2025

Thank you for shopping with Screen Skinz, Inc. (“Screen Skinz,” “we,” “us,” or “our”).
We stand behind the quality of our products and aim to ensure every customer is satisfied with their purchase. This Refund Policy explains how we handle returns, exchanges, and refunds.

1. ELIGIBILITY FOR RETURNS AND REFUNDS
   We accept returns and issue refunds for eligible items within 30 days of the original purchase date.
   To be eligible for a return:

• The item must be unused, uninstalled, and in its original packaging.

• The product must have been purchased directly from ScreenSkinz.com.

• Proof of purchase (order number or receipt) is required.

Non-Eligible Items:

• Custom or personalized items (including products with unique logos or designs).

• Products purchased from unauthorized retailers or third-party marketplaces.

• Items damaged through misuse, improper installation, or normal wear and tear.

2. HOW TO REQUEST A REFUND OR EXCHANGE
   To request a return or exchange:

3. Email support@screenskinz.co with your order number, reason for return, and photos (if applicable).

4. Our team will review your request within 3–5 business days and provide return instructions if your item qualifies.

5. Once the item is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to a Screen Skinz error or a verified product defect.

3. EXCHANGES
   If you received the wrong product or your item arrived damaged, we’ll gladly send a replacement at no cost to you once the issue is verified.
   Replacement requests must be submitted within 30 days of delivery.
   For warranty-based replacements (issues after 30 days), please refer to our Warranty Policy in the Terms of Service.

4. DEFECTIVE OR DAMAGED PRODUCTS
   If you believe your Screen Skinz product is defective or malfunctioning:

• Contact support@screenskinz.co with photos or video evidence of the issue.

• We will evaluate your claim under our Limited One-Year Warranty and determine if a replacement or store credit is appropriate.

5. SHIPPING AND RETURN COSTS
   Customers are responsible for return shipping costs unless:

• The item was damaged or defective upon arrival, or

• The wrong item was shipped by Screen Skinz.

We recommend using a trackable shipping service or purchasing shipping insurance. Screen Skinz is not responsible for returns lost in transit.

6. LATE OR MISSING REFUNDS
   If you haven’t received your refund after 10 business days:

7. Check your bank account again.

8. Contact your credit card company — processing times vary by provider.

9. If you still haven’t received your refund after these steps, email us at support@screenskinz.co.

10. CONTACT US
    If you have questions about this policy or need assistance with your return:
    Screen Skinz, Inc.
    Lakeland, FL
    Email: support@screenskinz.co
    Website: www.screenskinz.com